Refund policy

We have a no-return policy. 

Orders may be canceled 1 hour after placing the order.

You can always contact us for any question at hopeartlife7@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds Will be issued if products are damaged and wrong items issued prior to their arrival to the customer. We will notify you once we’ve received your email. We will investigate if the product was damaged or weather the order was wrongly placed and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, for any reason and without a justification. You’ll also need the receipt or proof of purchase.

You may contact us at hopeartlife7@gmail.com if you have any questions.